You’ll need to back up all your data and remove it from the current tenant to be able to transfer the existing mailboxes. If your domain is already being used for emails via BT/Microsoft Platform, then its already part of an existing BT-managed Microsoft account. You’ll need them to manage your new Microsoft 365 account and setup email. Order the Microsoft Office 365 licences you need.Log into the BT Marketplace using your primary user account that manages your services and bills in My Account.If your domain isn’t hosted by us, you’ll need to use your provider’s domain portal to make DNS changes.
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